Staff Development

Our employees are the main capital ensuring stable operations in the Company, implementation of new ideas, execution of business plans, and ultimately, leadership in the telecommunications market. Because of this, we do everything possible to create comfortable working conditions for employees and a supportive environment for professional and personal growth, and to ensure fair wages. Thanks to effective personnel management, the Company is developing dynamically and strengthening its reputation as a responsible employer.

As of December 31, 2012, the Company had 1,602 employees. During the reporting year, the staff grew by 2% due to regional business development

Staff Incentives

Kcell uses a comprehensive staff effectiveness analysis system to improve staff performance, and to promote, retain and motivate exceptional staff members.

Kcell’s incentive system focuses on optimizing employee performance. The Company’s senior management is reviewing and approving plans to incentivize employees using bonuses.

The incentive scheme has a fixed and a variable component. 77% of the Company's employees are entitled to receive base pay and an annual bonus, the amount of which is determined based on annual results and personal achievements. In addition, the salaries of most customer service employees include a base and a variable component tied to KPIs for the month (these employees are also entitled to an annual bonus).

Training and Development

Kcell considers continuing education and professional development of its employees to be an important part of business development. The Kcell Business School project was created with this goal in mind. Trainings are conducted in the Business School by professional coaches on invitation, and by experienced and knowledgeable trainers who have received special teaching certifications and are retained as part of the Kcell staff. Employees receive training based on individual development plans. The Kcell Business School is slated to expand in the future.

The Company cooperates with higher and secondary educational institutions in Kazakhstan that train communications industry specialists, in order to improve training programs.

Employee Benefits and Occupational Safety

In an effort to create a positive and motivating work environment for its team in all areas of operations, Kcell provides benefits as required by the legislation of Kazakhstan, and also a number of additional social protection measures, in order to improve quality of life for employees and their families.

The Company provides a benefits package that includes voluntary medical insurance, meals, access to a fitness room and provision of mobile communications.

All employees receive financial aid in a variety of situations, including at the birth of a child, the death of close relatives, and if necessary, to pay for high-cost medical treatments. In some cases, employees are granted an additional short paid leave of absence.

Kcell takes responsibility for the lives and health of its employees and provides them with voluntary health insurance and compulsory insurance against accidents.

Kcell provides employees with voluntary health insurance and compulsory social insurance against accidents occurring during performance of professional duties. As part of the agreement, the Company provides a field medical insurance policy in case of illness of the employee or family members during business trips and trips abroad.

Health and safety management objectives and measures for their implementation are defined in the Company's Unified Health and Safety Management System. Primary objectives in health and safety management include the following:

  • safety training for employees;
  • providing employees with protective clothing, footwear and other personal protective equipment;
  • guaranteeing optimal labor conditions;
  • standardizing sanitary labor conditions;
  • health care services for employees;
  • communications outreach on occupational health and safety;
  • monitoring compliance with occupational safety and health standards.

The occupational safety and health of our employees is an unconditional priority in Kcell’s operations. All measures in this area are carried out in accordance with the Labor Code of the Republic of Kazakhstan and other regulatory acts regarding occupational safety. In 2012, KZT 7.5 million were spent on security and occupational safety measures.